FAQs & Troubleshooting
Latest |
102 Results
- 117.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 215.02.2023Configuring frequently-used scan settings on your computer.
- 315.02.2023Can not scan a long document.
- 413.12.2022How to identify your Operating System (OS).
- 531.10.2022Replace Roller
- 621.09.2022Check the firmware version.
- 701.09.2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 822.08.2022Configure the Scan to Email Feature (Linux)
- 916.08.2022Check your machine's IP Address or Node Name
- 1001.08.2022Replace Pad
- 1123.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1213.04.2022Uninstall the Brother Software and Drivers (Windows)
- 1324.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1415.11.2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 1510.11.2021Open the Control Panel (For Windows)
- 1612.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 1715.10.2020Install Presto!® PageManager® onto Windows 10.
- 1815.10.2020Install PaperPort™ 12SE onto Windows 10.
- 1915.10.2020Install Presto!® BizCard® onto Windows 10.
- 2014.09.2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2106.07.2020Scan using XSane or GIMP (Linux)
- 2206.07.2020Important points for specifying the scan area (Linux)
- 2306.07.2020What driver package format is supported by my Linux distribution?
- 2402.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2506.04.2020Delete a network scanner entry. (Linux)
- 2630.10.2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 2729.10.2019Pre-Required Procedures (Linux)
- 2821.03.2019Printing/ Scanning with a mobile device
- 2907.03.2019What is Brother iPrint&Scan?
- 3029.01.2019Command List of brscan. (Linux)
- 3129.01.2019Uninstall the scanner driver. (Linux)
- 3229.01.2019Uninstall Scan-key-tool. (Linux)
- 3320.12.2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 3416.11.2018Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 3519.09.2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3605.03.2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 3708.09.2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 3807.04.2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3915.07.2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 4013.06.2016Other Error (Other Error)
- 4125.03.2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4225.03.2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4325.03.2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4425.03.2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 4525.03.2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 4625.03.2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 4725.03.2016Can I print from or scan to Android™ Smartphone?
- 4802.02.2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 4906.01.2016Windows 10 Support Information
- 5010.09.2015The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).