FAQs & Troubleshooting
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102 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2TWAIN errors appear when starting to scan. (Macintosh)
- 3Plastic Card Jam
- 4My Brother machine doesn't feed a card for scanning.
- 5TWAIN or WIA errors appear when starting to scan. (Windows)
- 6Can I print from or scan to Android™ Smartphone?
- 7What driver package format is supported by my Linux distribution?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9The document was not fed.
- 10Changing scan settings in ControlCenter.
- 11Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 12How to identify your Operating System (OS).
- 13Configuring frequently-used scan settings on your computer.
- 14A plastic card error occurs.
- 15OCR does not work.
- 16Replace Parts
- 17What is Brother iPrint&Scan?
- 18I cannot start ControlCenter.
- 19Unable to Scan XX
- 20Server Time Out (Scan to FTP)
- 21Replace Roller
- 22Document Jam
- 23Reset the network settings to the factory default.
- 24Check the firmware version.
- 25"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27Load Documents
- 28USB Flash Drive is Full (Scan to USB)
- 29The scan speed is too slow.
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 32Unusable Device (Other Error)
- 33Uninstall the Brother Software and Drivers (Windows)
- 34Important points for specifying the scan area (Linux)
- 35Other Error (Other Error)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Cannot install software. (Windows users only)
- 38The machine pauses for about 3 seconds between each page when scanning.
- 39The machine is in Sleep Mode (power save mode).
- 40Can not scan a long document.
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42Multifeed
- 43Replace Pad
- 44A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Clean the Pick-up Roller
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Configure the Scan to Email Feature (Linux)
- 49"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 50Uninstall the scanner driver. (Linux)