FAQs & Troubleshooting
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47 Results
- 118.10.2023How to open the Devices and Printers window
- 218.10.2023How do I uninstall the printer driver?
- 318.10.2023How to identify your Operating System (OS) for Windows or Mac
- 418.10.2023Printing is not possible. (USB connection)
- 512.06.2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 612.04.2023Where can I find my Brother printer's serial number?
- 729.08.2022Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 823.05.2022While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 928.03.2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 1014.01.2021How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 1127.11.2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 1218.11.2020Printing is not possible. (P-touch Editor 5.0 for Mac)
- 1302.11.2020A different IP address is assigned every time the product is booted.
- 1430.10.2020How do I print the inserted image maintaining its original size?
- 1530.10.2020When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 1613.10.2020How to use the Sequential Numbering function
- 1707.10.2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 1810.09.2020How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 1910.09.2020How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 2004.09.2020The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 2125.08.2020I cannot find the template files. (P-touch Editor 3.x for Mac)
- 2225.08.2020How do I create name badges by joining "First Name" and "Last Name" fields together?
- 2312.06.2020The tape got jammed or stuck in the printer.
- 2403.06.2020When I try to use the database function, an application error occurs.
- 2502.06.2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 2621.05.2020I have an occasional printing problem.
- 2707.05.2020How to use a 9/64" (3.5 mm) wide tape
- 2807.04.2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 2911.12.2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 3017.10.2019How to delete the registry information and files related to the printer driver
- 3108.07.2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 3212.03.2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 3318.01.2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 3417.01.2019The driver downloaded from the website cannot be installed.
- 3529.11.2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 3616.08.2018Can my printer use TZ/TZe tapes?
- 3723.07.2018The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 3822.12.2017The top and base layers of the laminated tape are misaligned.
- 3903.08.2017The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 4010.02.2015How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 4104.02.2015A communication error occurs when trying to print from your computer.
- 4226.01.2015How is the print head cleaning cassette used?
- 4306.02.2013What is the best way to change the transmission speed with a serial connection?The Change Baud Rate Wizard does not appear in the Start menu.PT-9200DX is not listed in the Change Baud Rate Wizard.
- 4412.11.2012Suddenly my print server stopped printing.
- 4527.06.2012Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 4627.06.2012How can I make vertical labels? (P-touch Editor 5.0 for Mac)
- 4722.04.2011I want to print without excess tape before the label.