FAQs & Troubleshooting
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- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2How to identify your Operating System (OS) for Windows or Mac
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Printing is not possible. (USB connection)
- 7When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 8Where can I find my Brother printer's serial number?
- 9When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 10My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 11Printing is not possible. (P-touch Editor 5.0 for Mac)
- 12I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 13How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 14How do I uninstall the printer driver?
- 15(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 16How do I type symbols?
- 17How do I stop printing immediately?
- 18The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 19How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23How to open the Devices and Printers window
- 24The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 25How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 26How do I clear the current format settings and/or the text on the display?
- 27How to use Numbering function
- 28I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 31How do I transfer label templates with P-touch Transfer Express?
- 32I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 33How do I print multiple lines and how many lines can I print?
- 34How do I make a label with a barcode?
- 35When I press the print key, the power turns off.
- 36How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 37How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 38The printed label contains blank horizontal lines.
- 39P-touch Editor crashes when I open it on my Mac.
- 40Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 41Can my printer use TZ/TZe tapes?
- 42Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 43The tape got jammed or stuck in the printer.
- 44Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 45I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 46(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 47The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 48(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 49The text cannot be printed as specified.
- 50How do I type accented characters?