FAQs & Troubleshooting
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79 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 3How do I print multiple lines and how many lines can I print?
- 4How do I clear the display?
- 5How to use a 9/64" (3.5 mm) wide tape
- 6How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 7How to identify your Operating System (OS) for Windows or Mac
- 8How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 9I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 10The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 11How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 12How do I print vertically?
- 13How do I change the size of the characters?
- 14My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 15How do I type symbols?
- 16How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 17How to open the Devices and Printers window
- 18Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 19Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 20The fabric tape became detached after washing.
- 21The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 22How do I uninstall the printer driver?
- 23The top and base layers of the laminated tape are misaligned.
- 24How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 25How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 26When I press the print key, the power turns off.
- 27How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 28How do I reset the machine to the default settings?
- 29The label is not cut automatically. Why?
- 30I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 31Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 32Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 33I connected multiple printers of the same model to one computer but can only print from one of them.
- 34How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 35How to use the Numbering function (P-touch Editor 5.x for Windows)
- 36Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 37I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 38Can my printer use TZ/TZe tapes?
- 39How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 40The tape got jammed or stuck in the printer.
- 41"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 42Can I directly operate my printer from a self-developed application software and print a label?
- 43Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 44The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 45What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 46I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 47How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 48How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 49When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 50When I try to use the database function, an application error occurs.