FAQs & Troubleshooting
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- 1Where can I find my Brother printer's serial number?
- 2When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 3Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 4How do I print multiple lines and how many lines can I print?
- 5The label is not cut automatically. Why?
- 6How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 7How do I uninstall the printer driver?
- 8How do I print vertically?
- 9The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 10I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 11Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 14How do I create name badges by joining "First Name" and "Last Name" fields together?
- 15The fabric tape became detached after washing.
- 16Can I directly operate my printer from a self-developed application software and print a label?
- 17Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 18The top and base layers of the laminated tape are misaligned.
- 19How to delete the registry information and files related to the printer driver
- 20When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 21Why does my machine display "4LINE LIMIT!" or "5LINE LIMIT!" when I press the Return key?
- 22How do I type symbols?
- 23How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 24How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 25How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 28"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 29The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 30The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 31How do I clear the display?
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 34When I try to use the database function, an application error occurs.
- 35The driver downloaded from the website cannot be installed.
- 36How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 37How to use the Numbering function (P-touch Editor 5.x for Windows)
- 38The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 39The tape got jammed or stuck in the printer.
- 40Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 41How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 44How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 45When I press the print key, the power turns off.
- 46I can no longer print from my computer, even though I was able to print previously.
- 47The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 48How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 49How do I reset the machine to the default settings?
- 50I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.