FAQs & Troubleshooting
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155 Results
- 1I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3The LED indicator or the LCD is not lit.
- 4How do I transfer label templates with P-touch Transfer Express?
- 5How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 6Printing is not possible. (USB connection)
- 7Print free-length labels with the set length (Linux®)
- 8(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 9Some of the print options in OpenOffice do not work. (Linux®)
- 10Where can I find my Brother printer's serial number?
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 13P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15How to delete the registry information and files related to the printer driver
- 16How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 17(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 18Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 19When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 20Creating a label with GIMP (Linux®)
- 21Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 22How to install Brother software on a computer not connected to the Internet
- 23How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24The printer does not print or a printing error occurs.
- 25How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 26(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 27How do I clean my machine?
- 28(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 29How do I insert/change the paper or label roll?
- 30How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 31How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 32(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 33(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 34How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 35Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 36I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37What is P-touch Update Software?
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40How to charge the rechargeable Li-ion battery
- 41I connected multiple printers of the same model to one computer but can only print from one of them.
- 42How to connect to an AC power outlet (Optional)
- 43(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 44I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 45I am using AppArmor and I cannot print. (for Ubuntu and openSUSE) (Linux®)
- 46The battery will not charge.
- 47How to use the Paper Size Setup (for Windows)
- 48When printing from an application, the application's "Collate" setting does not work correctly.
- 49What kinds of software are available for this printer?
- 50How to identify the printer's firmware version