FAQs & Troubleshooting
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173 Results
- 1How do I transfer label or slip templates?
- 2How do I install/change the DK roll?
- 3I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How do I transfer label templates with P-touch Transfer Express?
- 6How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 7How to identify your Operating System (OS) for Windows or Mac
- 8When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 9Printing is not possible. (P-touch Editor5.3 for Mac)
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 12(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13Where can I find my Brother printer's serial number?
- 14Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 15The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 16How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 17I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 18How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 19How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 20How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 22Where can I download the latest P-touch Editor for Mac?
- 23I cannot print on the 103 mm wide label roll on a network using the latest printer driver.
- 24I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26How do I reset network setting?
- 27My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 28Printing is not possible. (USB connection)
- 29P-touch Editor crashes when I open it on my Mac.
- 30Creating a label with GIMP (Linux®)
- 31I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 32I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 33Can I directly operate my printer from a self-developed application software and print a label?
- 34The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 35When I print many continuous labels, part of the label data is printed twice.
- 36The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 39How to open the Devices and Printers window
- 40(Video) Small characters or thin lines are printed faintly.
- 41I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 42What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 43(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 44What is the Label List? (P-touch Editor 5.x for Windows)
- 45The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 46(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47Some of the print options in OpenOffice do not work. (Linux®)
- 48Creating a label with OpenOffice (Linux®)
- 49(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?