FAQs & Troubleshooting
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216 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2How can I reset the printer?
- 3I cannot print using a HSe cassette.
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5Where can I download the latest P-touch Editor for Mac?
- 6I cannot print using FLe tape and get an error message.
- 7Installing the software
- 8How to install the rechargeable Li-ion battery (optional)
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11Using the Communication Settings (for Windows)
- 12P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 13I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 14What is P-touch Library?
- 15How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 16The tape got jammed or stuck in the printer.
- 17How can I connect my printer wirelessly?
- 18Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 19What is the Label List? (P-touch Editor 5.x for Windows)
- 20How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 21(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22Open LBX files created in P-touch Editor in Pro Label Tool
- 23I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 24What iOS mobile application can I use?
- 25When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 26Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 27Where can I find the printer's network settings, such as IP address?
- 28Can I use the app with my iPad? (iPrint&Label)
- 29Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 30How do I uninstall the printer driver?
- 31Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 32Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 33How can I connect the printer to my mobile device?
- 34Using the Device Settings (for Windows)
- 35The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 36(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 37(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 38Where can I find my Brother printer's serial number?
- 39Where can I find the IP addresses of my computer and the printer?
- 40The label does not cut well.
- 41How is the print head cleaning cassette used?
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 44Using the Printer Setting Tool (for Windows)
- 45How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 46The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 47I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 48I cannot print after updating the firmware or font data.
- 49The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 50How do I connect the printer to my computer via Wi-Fi® using an access point?