FAQs & Troubleshooting
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195 Results
- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 3Where can I find the IP addresses of my computer and the printer?
- 4How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 5Where can I download the latest P-touch Editor for Mac?
- 6How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8Installing the software
- 9Where can I download Brother iPrint&Label? (iPrint&Label)
- 10I cannot print using a HSe cassette.
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 14I cannot establish a connection using Wireless Direct.
- 15The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 16P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 17What Android™ mobile application can I use?
- 18How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20Using the P-touch Utility (for Mac)
- 21Using the Printer Setting Tool (for Windows)
- 22Where can I find my Brother printer's serial number?
- 23What iOS mobile application can I use?
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 27I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 28How to install Brother software on a computer not connected to the Internet
- 29Can I check the printer's usage log?
- 30When I try to print the printer information, the red lamp flashes and the print does not start.
- 31I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 34My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 35What is the Label List? (P-touch Editor 5.x for Windows)
- 36Printing is not possible. (USB connection)
- 37(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 38(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 39My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 40(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 43How can I create a barcode label? (iPrint&Label)
- 44Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 45I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 46Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 47What do the indicator lights mean?
- 48How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 49When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 50Where can I find the printer's network settings, such as IP address?