FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Check the Print Alignment from Your Brother Machine
- 3(Video) Load A4/Letter paper
- 4(Video) Fill the ink tanks
- 5The printer status is Offline or Paused.
- 6Brother iPrint&Scan cannot find my Brother machine (macOS)
- 7Telephone Line Interference/VoIP.
- 8Correct the Paper Feed to Clear Vertical Lines
- 9Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Print using only the black ink tank when the Color tanks have run out.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Change the Print Setting Options When Having Printing Problems
- 14Print as a Poster (Windows®)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16(Video) Unpack your Brother machine
- 17Paper Jam
- 18Refill Ink
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot find some options in the Print dialog box (macOS 11 or later)
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23What is Brother iPrint&Scan?
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25I cannot make borderless prints.
- 26Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 27Ink Box Full / InkBox Full
- 28Unable to Scan / Scan Unable
- 29Unable to Print XX
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 34What driver package format is supported by my Linux distribution?
- 35Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 36Check the Print Quality
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38Delete print jobs from the print queue.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Printing/ Scanning with a mobile device
- 41Loading paper in the manual feed slot.
- 42Choose receive mode.
- 43Can I use voice mail on the same line as my Brother machine?
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45Set up a Brother machine and your mobile device on a wireless network
- 46Turn Off the Show Status Monitor Feature (Windows®)
- 47Enable the Brother machine's network interface.
- 48Open the Control Panel (For Windows)
- 49What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50I cannot connect my machine to a Windows 11 computer via USB.