FAQs & Troubleshooting
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340 Results
- 1Load and Print on Envelopes Using the MP Tray
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Reset the Drum Counter
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 6Use Universal Print (Windows)
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Forward Incoming Faxes to Another Machine
- 11Load Paper in the Multi‑purpose Tray (MP Tray)
- 12Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 13Secure Print (Macintosh)
- 14Store Incoming Faxes in the Machine's Memory
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16(Video) Set up your Brother machine
- 17(Video) Unpack your Brother machine
- 18I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 19Document Jam
- 20Paper is Jammed in the 2-sided Tray
- 21White lines down the page
- 22Replace Drum
- 23Hollow print
- 24I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26What is AirPrint?
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 29Load and Print Thick Paper and Labels Using the MP Tray
- 30Printing/ Scanning with a mobile device
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 36Smudges on printed pages (Poor fixing)
- 37Black toner marks across the page
- 38Gray background
- 39Reset the Network Settings to the Factory Settings
- 40(Video) Replace the Toner Cartridge
- 41Save Scanned Data to a Folder as a PDF File
- 42The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 43Add your Brother machine with AirPrint (macOS)
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 47Install PaperPort™ 12SE / 14SE (Windows)
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49Set up a Scan to Network Profile
- 50What is Brother iPrint&Scan?