FAQs & Troubleshooting
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262 Results
- 119.06.2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 205.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 328.05.2024Toner Low or Prepare New Toner Cartridge
- 422.05.2024(Video) Update the Driver or Firmware for your Brother machine
- 514.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 614.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 707.02.2024(Video) Unpack your Brother machine
- 807.02.2024(Video) Load A4/Letter paper
- 907.02.2024(Video) Connect telephone line and power cords
- 1031.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1105.01.2024My machine prints documents in inverted colors after updating to Android™ 14.
- 1205.01.2024(Video) Load an Envelope (Manual Feed Slot)
- 1304.01.2024Easy Scan to E-mail
- 1417.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1523.08.2023Out of Memory
- 1610.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1729.06.2023Print both sides of paper or a booklet automatically
- 1827.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1908.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2006.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2106.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2201.06.2023Add your Brother machine with AirPrint (macOS)
- 2301.06.2023Delete print jobs from the print queue.
- 2416.05.2023I cannot print from my computer via USB.
- 2526.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 2610.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2707.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2807.04.2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2931.03.2023What is Brother Web Connect?
- 3027.03.2023"Offline" appears on the Status Monitor.
- 3127.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3227.03.2023Change the printer driver settings (Windows/macOS)
- 3327.03.2023The printer status is Offline or Paused.
- 3417.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3517.03.2023I can print but cannot scan via network. (For Windows)
- 3617.03.2023Open the "Scanners and Cameras" and Properties.
- 3715.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3814.02.2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3914.02.2023Scan and save a document in PDF format for Windows (Scan to File)
- 4014.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 4114.02.2023Scan a document in Windows 8 and Windows 10.
- 4214.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4319.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 4419.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4513.12.2022How to identify your Operating System (OS).
- 4620.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4717.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4817.10.2022Import a CA Certificate
- 4927.09.2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5026.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".