FAQs & Troubleshooting
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262 Results
- 1Jam Inside (With Video Instructions)
- 2(Video) Load A4/Letter paper
- 3Replace Drum
- 4Document Jam (With Video Instructions)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Jam Tray (With Video Instructions)
- 7I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Can I print from or scan to Android™ Smartphone?
- 11Jam Rear (With Video Instructions)
- 12Hollow print
- 13Jam 2-sided
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Curled or wavy
- 18Image skewed
- 19(Video) Connect telephone line and power cords
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 22(Video) Unpack your Brother machine
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 25Smudges on printed pages (Poor fixing)
- 26Add your Brother machine with AirPrint (macOS)
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28Drum !
- 29When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 30(Video) Load an Envelope (Manual Feed Slot)
- 31What is Brother iPrint&Scan?
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33TONER ENDED
- 34Print both sides of paper or a booklet automatically
- 35Size mismatch
- 36White spots or black spots at 94 mm (3.7 in.) intervals
- 37Drum End Soon
- 38Turn the Toner Save Mode on or off.
- 39I cannot find some options in the Print dialog box (macOS 11 or later)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Configure the settings for sending or receiving an Email Securely Using SSL/TLS.
- 42What is AirPrint?
- 43Scan Unable xx
- 44Self-Diagnostic
- 45Manual Feed
- 46Toner Low or Prepare New Toner Cartridge
- 47(Video) Replace Toner
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50Gray background