FAQs & Troubleshooting
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391 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The printer status is Offline or Paused.
- 5Can I print from or scan to Android™ Smartphone?
- 6When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 7Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9The LCD displays an error code when I use Web icon (Brother Web Connect).
- 10Can I transfer faxes to the PC when my machine has a mechanical problem?
- 11Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Load envelopes into my machine
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20I cannot start the NewSoft CD Labeler software. (Mac OS X 10.6 - 10.7)
- 21The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23When I scan a document using ControlCenter, the scanned file size is too big.
- 24I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 25How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 26I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28I get a TS error when trying to print on a wireless network.
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30Easy Scan to E-mail
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38High Temperature
- 39The edge of glossy paper is smudged.
- 40Change the printer driver settings (Windows/macOS)
- 41Unable to Print XX
- 42No Ink Cartridge
- 43No Paper Fed
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46One or more of my colors are not printing (blank).
- 47When I print, the pages are smudged with ink.
- 48Improve poor print quality.
- 49Replace Ink
- 50Uninstall the scanner driver. (Linux)