FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 4I'm using Macintosh. What is the PreScan option used for?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 7Replace Ink
- 8Delete print jobs from the print queue.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10How to identify your Operating System (OS).
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Can third party ink be used to refill the ink cartridges?
- 13One or more of my colors are not printing (blank).
- 14Paper Jam
- 15I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18When I print, the pages are smudged with ink.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Unable to Scan AX
- 22Cover is Open
- 23Can I transfer faxes to the PC when my machine has a mechanical problem?
- 24What is Distinctive Ring and how do I program it?
- 25How do I factory reset the network settings?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Protect your Brother machine against unauthorised access over the network
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31Load A3 or ledger paper and program my Brother machine to print on it.
- 32My printed pages and received faxes are cut off.
- 33Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 34Delete numbers stored in my Brother machine's Caller ID History.
- 35Unable to Print 3X
- 36Configure a cover page for PC-FAX.
- 37Change the number of times my Brother machine rings before it answers.
- 38The printer status is Offline or Paused.
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 41Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 42Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 43Can I use voice mail on the same line as my Brother machine?
- 44My Brother machine feeds multiple sheets of paper at a time when printing.
- 45Document Jam
- 46Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 47I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 48What is the BRAdmin Professional software used for?
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50Install Presto!® PageManager® onto Windows 10.