FAQs & Troubleshooting
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- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 3What is Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5Load paper in the paper tray
- 6How do I know which side up my photo paper should be in the tray?
- 7How to identify your Operating System (OS).
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11The printer status is Offline or Paused.
- 12Scan and save a document in PDF format (Scan to File)
- 13Can I use voice mail on the same line as my Brother machine?
- 14Paper Jam
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19Replace Ink
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot send a fax using PC-FAX (Windows 10)
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Stop my Brother machine from automatically redialing a number.
- 27Ink Low
- 28I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 29I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 30I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 31Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36Delete print jobs from the print queue.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 42The edge of glossy paper is smudged.
- 43Configure a cover page for PC-FAX.
- 44Change the number of times my Brother machine rings before it answers.
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46I cannot remove red-eye.
- 47Cover is Open
- 48I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 49Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 50Which E-mail packages are compatible with ControlCenter3?