FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8How do I know which side up my photo paper should be in the tray?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Wrong Ink Color
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Paper Jam
- 14What is the recommended paper?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16The scanner cover support has come off. (With Video Instructions)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Load paper in the paper tray
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20The printer status is Offline or Paused.
- 21I cannot make borderless prints.
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Printing/ Scanning with a mobile device
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Configure a cover page for PC-FAX.
- 34I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Install Starter Ink
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38Store a Speed Dial number from my Brother machine's Caller ID History.
- 39Document Jam
- 40When I print, the pages are smudged with ink.
- 41Replace Ink
- 42Add your Brother machine with AirPrint (macOS)
- 43Cannot print after a Windows 10 update (June 2020)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46What is Brother iPrint&Scan?
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.