FAQs & Troubleshooting
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338 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Check the Print Quality
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Check the Print Alignment from Your Brother Machine
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Change the Print Setting Options When Having Printing Problems
- 8(Video) Load A4/Letter paper
- 9After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 10Install Starter Ink
- 11Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 12What is Brother iPrint&Scan?
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14Print as a Poster (Windows®)
- 15The printer status is Offline or Paused.
- 16Use voice mail on the same line as my Brother machine.
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18I cannot make borderless prints.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 22Wrong Ink Cartridge
- 23Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 24(Video) Load A3/Ledger paper
- 25(Video) Unpack your Brother machine
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28Cover is Open
- 29Document Jam
- 30I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32What is the default password for my Brother machine?
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Large characters are printed incorrectly. (Linux)
- 35Send an Email with User Authentication
- 36Export the Certificate and Private Key
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40Cannot Detect
- 41The scanning speed is slow when scanning from my machine. (Windows)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Correct the Paper Feed to Clear Vertical Lines
- 44(Video) Connect telephone line and power cords
- 45Printer Locked
- 46One or more of my colors are not printing (blank).
- 47Glossy Paper does not feed correctly.
- 48Replace Ink
- 49(Video) Update the Driver or Firmware for your Brother machine
- 50Create a Self-signed Certificate