FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Load paper in the paper tray.
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The scanner cover support has come off. (With Video Instructions)
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12One or more of my colors are not printing (blank).
- 13Enable the Brother machine's network interface.
- 14Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Can I print from or scan to Android™ Smartphone?
- 21Change the printer driver settings (Windows/macOS)
- 22The printer status is Offline or Paused.
- 23Paper Jam (With Video Instructions)
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25Load envelopes into my machine
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30Cannot Detect
- 31Restrict access to certain operations on my Brother machine.
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 34I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 35Change the number of times my Brother machine rings before it answers.
- 36When I print, the pages are smudged with ink.
- 37I am experiencing problems sending a fax.
- 38Connect your Brother machine to your mobile device via a wireless router or access point.
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Configure and use the Scan to Network feature (For Windows)
- 42Printing/ Scanning with a mobile device
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46How many times will my Brother machine automatically redial a busy number?
- 47When I scan a document using ControlCenter, the scanned file size is too big.
- 48Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 49Cover is Open
- 50Forward a fax to another fax machine when my machine has a mechanical problem.