FAQs & Troubleshooting
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338 Results
- 1Printouts have wrinkles.
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Color around the edge of printing is incorrect.
- 5When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7Colors are light or unclear on the whole page.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Can I print from or scan to Android™ Smartphone?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 14How do I turn off/on the Toner Save Mode?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 17I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 18Printouts have toner scatter or toner stain.
- 19Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 20How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 29When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 30Adjust color settings by using the custom setting in the printer driver
- 31Scan and save a document in PDF format (Scan to File)
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 34Spots are printed at 75mm.
- 35White streaks or bands appear down the page.
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37What is the BRAdmin Professional software used for?
- 38Replace the toner cartridge
- 39White spots or hollow print appears.
- 40Nothing is printed on the page or some colors are missing.
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49How do I replace the waste toner box?
- 50How do I clear the message "Jam Inside" from the LCD display?