FAQs & Troubleshooting
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216 Results
- 1My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 2When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 3The machine does not print anything.
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8Scan using XSane or GIMP (Linux)
- 9The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12What can happen if the wrong paper is used in your machine.
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Delete print jobs from the print queue.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18Change the printer driver settings (Windows/macOS)
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21Does NC-2200w work with Windows Vista?
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 26When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 27Can I print from DOS applications?
- 28When trying to print from Mac OS® X the print queue is stopped.
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 31I'm using Macintosh®. What are the settings in the Scanner window used for?
- 32Uninstall Scan-key-tool. (Linux)
- 33I can print but cannot scan via network. (For Windows)
- 34Scan a document from the Windows Vista Photo Gallery
- 35How do I clear the "Awaiting Redial" message?
- 36What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 37I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 38To install the printer driver easily using a tool. (Linux)
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40Functions supported in the Windows 7 built-in drivers
- 41I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 42When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44What is Distinctive Ring and how do I program it?
- 45How do I improve the copy or fax quality?
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47Can I reduce the size of a received fax on this machine?
- 48I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 49How do I factory reset the print server?
- 50What is the BRAdmin Professional software used for?