FAQs & Troubleshooting
![]() |
Popular |
346 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is Brother iPrint&Scan?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Jam Rear
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I use voice mail on the same line as my Brother machine?
- 11Page skewed
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14Envelope creases
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Jam Tray 1 / Jam Tray 2
- 18Jam MP Tray
- 19Black lines down the page
- 20All black
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Can I print on transparencies e.g. for overhead projectors?
- 23Reduce printing noise
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 26Remotely access my Brother machine to forward my faxes to another machine.
- 27Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 28Drum End Soon
- 29Curled or wavy
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37The printer status is Offline or Paused.
- 38My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44Store numbers on my Brother machine for easy dialing from the computer. (For Windows)
- 45What kind of paper can I use?
- 46Jam Duplex
- 47Black toner marks across the page
- 48Lines across the page
- 49White lines, bands or ribbing across the page
- 50White lines across the page