FAQs & Troubleshooting
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293 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4What is Brother iPrint&Scan?
- 5Can I set my Brother machine to forward the faxes I receive to another location?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Can I use voice mail on the same line as my Brother machine?
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13How do I improve the copy or fax quality?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16How to identify your Operating System (OS).
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 19I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 23Pre-Required Procedures (Linux)
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25The printer status is Offline or Paused.
- 26Scan and save a document in PDF format (Scan to File)
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 34The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36I am asked to enter a password when starting the Remote Setup application. What is the password?
- 37Why doesn't the machine answer when receiving a call?
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39Cannot print after a Windows 10 update (June 2020)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Delete print jobs from the print queue.
- 44Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49I cannot print from my computer via USB.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)