FAQs & Troubleshooting
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288 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 4What driver package format is supported by my Linux distribution?
- 5I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The printer status is Offline or Paused.
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 10Does NC-2200w work with Windows Vista?
- 11How can I improve poor print quality ?
- 12"Document Jam" error appears on the LCD. What should I do?
- 13Can I print using the IPP protocol on Windows XP?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 16What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Which E-mail packages are compatible with ControlCenter3?
- 18The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 19What can happen if the wrong paper is used in your machine.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21How do I load legal size paper in the paper tray?
- 22Load envelopes, labels, or thick paper into the manual feed slot.
- 23I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 29I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 30I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32Load paper.
- 33I cannot print from my computer via USB.
- 34I cannot use the "Modules Update" button on Web BRAdmin.
- 35When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 36Cannot print after a Windows 10 update (June 2020)
- 37Can I print from or scan to Android™ Smartphone?
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 42What are the recommended specifications for the paper I should use on my product?
- 43How do I clean white or black spots on printed documents?
- 44When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 45Why doesn't the machine answer when receiving a call?
- 46My FAX/MFC will not Dial. Why?
- 47I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 48How do I factory reset the print server?
- 49What is the BRAdmin Professional software used for?
- 50I'm using Macintosh®. What are the settings in the Scanner window used for?