FAQs & Troubleshooting
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329 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3ControlCenter3 displays a blank screen at startup (Windows)
- 4My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 5When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 6Load paper in the paper tray
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9What driver package format is supported by my Linux distribution?
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11I cannot remove red-eye.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16Configure a cover page for PC-FAX.
- 17Can I use voice mail on the same line as my Brother machine?
- 18When I print, the pages are smudged with ink. What should I do?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 21Cannot print after a Windows 10 update (June 2020)
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23I cannot make borderless prints.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 26Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 27A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 28Delete numbers stored in my Brother machine's Caller ID History.
- 29Preview the faxes I receive before I print them.
- 30Can I print from or scan to Android™ Smartphone?
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 33I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 34Is my Brother machine compatible with Windows Vista?
- 35Can third party ink be used to refill the ink cartridges?
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 40What is Distinctive Ring and how do I program it?
- 41The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47How do I know which side up my photo paper should be in the tray?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49The printer status is Offline or Paused.
- 50I can print but cannot scan via network. (For Mac)