FAQs & Troubleshooting
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227 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Can I print from or scan to Android™ Smartphone?
- 3The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 7How to identify your Operating System (OS).
- 8I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 9I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11What driver package format is supported by my Linux distribution?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Discover the MAC address of the Brother network card
- 14The printer status is Offline or Paused.
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 20When trying to print from Mac OS® X the print queue is stopped.
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22How do I factory reset the print server?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24I cannot print from my computer via network. (For Windows)
- 25I updated the Web BRAdmin and cannot enable the logging function.
- 26Scan a document from a Windows Vista application
- 27How can I clear the "INK EMPTY" message?
- 28I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 29Uninstall the drivers (Windows)
- 30I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 31While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 32Configure and use the Scan Key Tool (Linux)
- 33The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 34I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 35Change the printer driver settings (Windows/macOS)
- 36I can print but cannot scan via network. (For Windows)
- 37I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 40When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 41The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 42Why doesn't the machine answer when receiving a call?
- 43Can I reduce the size of a received fax on this machine?
- 44When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 45"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 46How do I clear the "Awaiting Redial" message?
- 47I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49Can I still receive faxes or calls when the machine is switched off?
- 50Why can't I print when an ink cartridge is empty?