FAQs & Troubleshooting
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252 Results
- 1Can I reduce the size of a received fax on this machine?
- 2When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 11Can I print from or scan to Android™ Smartphone?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 13Scan and save a document in PDF format (Scan to File)
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16Delete print jobs from the print queue.
- 17How to identify your Operating System (OS).
- 18Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 19Which E-mail packages are compatible with ControlCenter3?
- 20Can third party ink be used to refill the ink cartridges?
- 21I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 22When I scan a document using ControlCenter, the scanned file size is too big.
- 23What driver package format is supported by my Linux distribution?
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The edge of glossy paper is smudged.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The printer status is Offline or Paused.
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 33I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34I am having issues with the paper feed. What can I do?
- 35The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38I'm using Macintosh. What is the PreScan option used for?
- 39The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 40What is the Network Shared printing?
- 41How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 42What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 43Configure and use PC-FAX (CUPS) (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49Change the printer driver settings (Windows/macOS)
- 50How do I clear Machine Error 46?