FAQs & Troubleshooting
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184 Results
- 1(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 3I cannot connect my printer to a Windows 11 computer via USB.
- 4Where can I find the printer's network settings, such as IP address?
- 5Where can I find my Brother printer's serial number?
- 6What Android™ mobile application can I use?
- 7How do I transfer label or slip templates?
- 8Which interface can I use?
- 9I cannot print after updating the firmware or font data.
- 10Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 11Use Remote Update to download files to your printer from an FTP server
- 12(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 13The power button does not light up.
- 14When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 15How to set the Cutter
- 16What iOS mobile application can I use?
- 17How to replace the coin cell battery
- 18How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20Using the Device Settings (for Windows)
- 21(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 22How to identify your Operating System (OS) for Windows or Mac
- 23When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 24The print result does not improve even if I adjust the print density.
- 25How to set the Head Unit
- 26How to set the Peeler
- 27Can I set a different media width when using an OpenOffice template? (Linux®)
- 28The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 29How to install Brother software on a computer not connected to the Internet
- 30Using the Printer Setting Tool (for Windows)
- 31Installing the software
- 32(Video) When I print many continuous labels, part of the label data is printed twice.
- 33My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 34When I print a long label or many labels continuously, printing suddenly stops.
- 35How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 36I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 37How do I connect the printer to my mobile device via Wi-Fi®?
- 38(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 39How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 40The Printer Setting Tool does not start.
- 41Uninstalling the printer drivers (Linux®)
- 42Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 43When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 44How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 45How to use the Paper Size Setup (for Windows)
- 46How do I disable broadcasting the printer to AirPrint-compatible devices?
- 47How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 48Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 49How do I switch to and use the mass storage mode?
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)