FAQs & Troubleshooting
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204 Results
- 1How to print a label using AirPrint (For Mac)
- 2I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 3Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 4I cannot connect my printer and print via Bluetooth® on macOS 12.
- 5Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 6Installing the software
- 7How do I transfer label or slip templates?
- 8(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9Where can I download the latest P-touch Editor for Mac?
- 10When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 11What Android™ mobile application can I use?
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14Can I change the barcode settings like barocde size? (iPrint&Label)
- 15When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 16"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 17How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 19(Video) When I print many continuous labels, part of the label data is printed twice.
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 23Using the Printer Setting Tool (for Windows)
- 24How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 25How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 26The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 27I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 28Where can I find my Brother printer's serial number?
- 29Using the Printer Setting Tool (for Mac)
- 30I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 31What is the default User ID and Password for BRAdmin Light or Professional?
- 32I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 33The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 34How do I clean my printer?
- 35I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 37How to install Brother software on a computer not connected to the Internet
- 38When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 39The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 40Using the Device Settings (for Windows)
- 41"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 42When I print many continuous labels, part of the label data is printed twice.
- 43I cannot print and my printer is identified as an unknown device.
- 44I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 45Adding a custom media size for continuous tape / roll (Linux®)
- 46How can I create a barcode label? (iPrint&Label)
- 47How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 48The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 49(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 50How do I create a label using a template? (P-touch Editor 5.x for Windows)