FAQs & Troubleshooting
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213 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Toner
- 4Replace Fuser
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 7Jam Inside
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Manual Feed
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Replace PF Kit xx
- 16Replace Drum
- 17Print Unable or Print Unable XX
- 18Out of Memory
- 19What kind of memory can I use?
- 20Delete print jobs from the print queue.
- 21I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 22Can I print from or scan to Android™ Smartphone?
- 23Print both sides of paper or a booklet automatically
- 24Jam Duplex
- 25Print on labels and envelopes from the MP tray.
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Can I print on transparencies e.g. for overhead projectors?
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 31TONER LOW
- 32The printer status is Offline or Paused.
- 33Turn the Toner Save mode on or off
- 34Add your Brother machine with AirPrint (macOS)
- 35Protect your Brother machine against unauthorised access over the network
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Reduce printing noise.
- 40Change the printer driver settings (Windows/macOS)
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Cover is Open
- 43What is the recommended paper?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Use the Universal Printer Driver for PCL
- 48Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.