FAQs & Troubleshooting
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213 Results
- 1Replace Drum
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 5Jam Inside
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9What kind of memory can I use?
- 10Reset the print server to the default factory settings.
- 11Protect your Brother machine against unauthorised access over the network
- 12The printer status is Offline or Paused.
- 13Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 14Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 15Jam Duplex
- 16Jam Rear
- 17Jam Tray 1 or Jam Tray 2
- 18Replace Toner
- 19Turn the Toner Save mode on or off
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 22Can I print on transparencies e.g. for overhead projectors?
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 25I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 26Manual Feed
- 27What is the recommended paper?
- 28Print on labels and envelopes from the MP tray.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Replace PF Kit xx
- 32Replace Fuser
- 33Add your Brother machine with AirPrint (macOS)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35What is Brother iPrint&Scan?
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Reduce printing noise.
- 38Change the printer driver settings (Windows/macOS)
- 39TONER LOW
- 40Can I print from DOS applications?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42Install the optional tray unit.
- 43Install additional memory.
- 44Page skewed
- 45Clear paper jams.
- 46I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48Delete print jobs from the print queue.
- 49Open the Control Panel (For Windows)
- 50Use the Universal Printer Driver for PCL