FAQs & Troubleshooting
![]() |
Popular |
205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What is Brother iPrint&Scan?
- 5What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7Use the Universal Printer Driver for PCL
- 8Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 9The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 10I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 11What is a "Generic PCL Driver"?
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The printer status is Offline or Paused.
- 16What is APIPA?
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 20Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22How do I clear Jam Rear/ Duplex?
- 23What kind of memory can I use?
- 24What are the expected yields of the consumables?
- 25How do I install the Optional Tray Unit?
- 26How do I disable the APIPA protocol?
- 27I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 28Open the Status Monitor
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30I cannot connect my machine to the wireless network.
- 31Can the network printer be setup both wired and wireless at the same time?
- 32I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 33I cannot connect to the print server using my web browser. What should I do?
- 34Printouts (envelopes) have creases.
- 35Print on labels and envelopes from the MP tray.
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 39How do I clear Jam MP Tray/ Tray1/ Tray2/ Tray3/ Inside?
- 40Vertical black lines appear on the printout.
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 46Delete print jobs from the print queue.
- 47Open the Control Panel (For Windows)
- 48Verify the Brother machine connected to the Wired Network (For Macintosh)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.