FAQs & Troubleshooting
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169 Results
- 110.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 227.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 301.06.2023Delete print jobs from the print queue.
- 416.05.2023I cannot print from my computer via USB.
- 526.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 627.03.2023"Offline" appears on the Status Monitor.
- 727.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 827.03.2023Change the printer driver settings (Windows/macOS)
- 927.03.2023The printer status is Offline or Paused.
- 1024.03.2023Open the Status Monitor
- 1114.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1219.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 1319.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 1413.12.2022How to identify your Operating System (OS).
- 1524.11.2022What are supported file formats for the direct print feature?
- 1616.11.2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 1707.11.2022How do I replace the Belt Unit?
- 1807.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1907.11.2022Replace the drum unit.
- 2031.10.2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2131.10.2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2225.10.2022How do I replace the Belt Unit?
- 2312.10.2022Can I print from DOS applications?
- 2420.09.2022Replace the drum unit.
- 2530.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2630.08.2022How do I replace the Waste toner box?
- 2722.08.2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2809.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2903.08.2022How do I use the "Print to file" feature?
- 3026.07.2022When I print directly from the USB flash drive only an error page prints. What can I do?
- 3120.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 3220.07.2022How do I replace the Waste toner box?
- 3323.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3420.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3509.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3620.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3701.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 3824.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 3924.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4017.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4110.11.2021Open the Control Panel (For Windows)
- 4212.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4330.09.2021Uninstall the printer drivers (For Windows)
- 4410.02.2021Replace the toner cartridge
- 4516.07.2020Cannot print after a Windows 10 update (June 2020)
- 4606.07.2020What driver package format is supported by my Linux distribution?
- 4702.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4806.01.2020When I print images, the quality is not good (Linux)
- 4903.12.2019The downloaded driver's name is different from my machine's name. (Linux)
- 5003.12.2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)