FAQs & Troubleshooting
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209 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5WT Box End Soon
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7No Paper
- 8The printer status is Offline or Paused.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11The printer prints unexpectedly or it prints garbage data.
- 12Jam Rear
- 13Jam Inside
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Delete print jobs from the print queue.
- 16Can I print from or scan to Android™ Smartphone?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Carry out calibration to improve the color density
- 19Can I print from DOS applications?
- 20What is the recommended paper?
- 21Print the Network Configuration List
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Can I use AirPrint with my Brother machine?
- 24Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 25Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 26Discover the MAC address of the Brother network card
- 27Belt End Soon
- 28I cannot connect to the print server using my web browser. What should I do?
- 29Drums End Soon/ Drum End Soon(X)
- 30Can I print on transparencies e.g. for overhead projectors?
- 31Print a web page from iPrint&Scan when using an Android™ mobile device.
- 32Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 33How to identify your Operating System (OS).
- 34No Belt Unit
- 35I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 37Clean the drum unit
- 38How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 39When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 40Jam Tray 1
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42What can happen if the wrong paper is used in your machine.
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 45Replace WT (waste toner) Box
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47What driver package format is supported by my Linux distribution?
- 48Cannot print after a Windows 10 update (June 2020)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50I cannot save a file downloaded from the Brother support website (For Windows)