FAQs & Troubleshooting
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162 Results
- 1The printer status is Offline or Paused.
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Change the printer driver settings (Windows/macOS)
- 4Carry out calibration to improve the color density
- 5What driver package format is supported by my Linux distribution?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Delete print jobs from the print queue.
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 11Adjust color settings by using the custom setting in the printer driver
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Turn the Toner Save Mode on or off.
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Can I print on transparencies e.g. for overhead projectors?
- 16How to identify your Operating System (OS).
- 17No Paper
- 18Jam Inside
- 19What kind of memory can I use?
- 20Can I print from DOS applications? What printer driver emulation can be used?
- 21I cannot print over a network using the XML Paper Specification Printer Driver.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Print on plain paper or bond paper from the Manual feed slot
- 26Can I print from or scan to Android™ Smartphone?
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 29I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 30The color of printouts are not what I expected.
- 31The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33Install extra memory
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35Uninstall printer drivers (Linux)
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37Protect your Brother machine against unauthorised access over the network
- 38Can I use AirPrint with my Brother machine?
- 39I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 40What is the Network Shared printing?
- 41WT Box End Soon
- 42I cannot print from my computer via network. (For Macintosh)
- 43The paper is skewed when it's printed.
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45Print a Test page
- 46Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 49What is the printable area per page?
- 50Print on both sides of the paper.