FAQs & Troubleshooting
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143 Results
- 1JAM TRAY 1
- 2MEMORY FULL
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4JAM INSIDE
- 5Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7CARTRIDGE ERROR
- 8TONER ENDED
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10JAM REAR
- 11NO PAPER T1
- 12FRONT COVER OPEN or FUSER COVER OPEN
- 13What is the recommended paper?
- 14Page skewed
- 15REPLACE TONER
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Delete print jobs from the print queue.
- 18What is Toner Continue Mode?
- 19DRUM END SOON
- 20SERVICE CALL
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Can I use AirPrint with my Brother machine?
- 24How to identify your Operating System (OS).
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26The printer status is Offline or Paused.
- 27SIZE ERROR DX
- 28TONER LOW
- 29The printer prints unexpectedly or it prints garbage data.
- 30Print both sides of paper (Manual 2-sided/Duplex Printing for Mac OS X 10.4.11 or greater)
- 31Cooling Down (COOLING DOWN)
- 32PRINT OVERRUN
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34Wrinkles or creases
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38When printing with monochrome laser printer, the print position shifts. (Linux)
- 39Poor fixing
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 43Can I print from or scan to Android™ Smartphone?
- 44FUSER ERROR
- 45NO TONER
- 46Curled
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49What kind of paper can I use?
- 50Clean the corona wire of the drum unit.