FAQs & Troubleshooting
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58 Results
- 112.07.2024"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 212.07.2024"The bobbin winder safety device has activated. Is the thread tangled?" message appears on the LCD. What does it mean?
- 302.05.2023Where do I put the oil in my machine?
- 414.12.2022When tansferring an embroidery data from PE-DESIGN 11 to the embroidery machine connected to the computer with a USB cable, the message "Disk full while accessing [filename]." appears.
- 509.07.2019"There is no needle plate cover. Attach a needle plate cover." message appears on the LCD. What does it mean?
- 609.07.2019"Set the clock." message appears on the LCD. What does it mean?
- 709.07.2019"The upper thread may not be threaded correctly. Thread the upper thread from the beginning." message appears on the LCD. What does it mean?
- 809.07.2019"This USB media is incompatible." message appears on the LCD. What does it mean?
- 909.07.2019"This USB media cannot be used." message appears on the LCD. What does it mean?
- 1009.07.2019"USB media is not loaded. Load USB media." message appears on the LCD. What does it mean?
- 1109.07.2019"This key does not operate when the needle is down. Raise the needle and press the key again." message appears on the LCD. What does it mean?
- 1209.07.2019"Use the presser foot lifter button to lower the presser foot." message appears on the LCD. What does it mean?
- 1312.12.2018Upper threading (Point)
- 1412.12.2018When thread got tangled.
- 1502.05.2018"This file cannot be used." message appears on the LCD. What does it mean?
- 1616.02.2017When I create an embroidery pattern design on PE-DESIGN(PE-DESIGN, PE-DESIGN Lite, or PED-Basic), what Design Page Size is my sewing machine?
- 1729.07.2016"This file exceeds the data capacity and cannot be used. Use a suitable size file." message appears on the LCD. What does it mean?
- 1829.07.2016"The shutoff support mode has been activated. Turn off the machine." message appears on the LCD. What does it mean?
- 1929.07.2016"OK to recall and resume previous memory?" message appears on the LCD. What does it mean?
- 2029.07.2016"OK to delete the selected pattern?" message appears on the LCD. What does it mean?
- 2129.07.2016"Failed to save file." message appears on the LCD. What does it mean?
- 2229.07.2016"OK to automatically lower the presser foot?" message appears on the LCD. What does it mean?
- 2329.07.2016"Turn off the power and replace the needle plate." message appears on the LCD. What does it mean?
- 2429.07.2016"A malfunction occurred. Turn the machine off, then on again." message appears on the LCD. What does it mean?
- 2529.07.2016"Lower the presser foot lever." message appears on the LCD. What does it mean?
- 2629.07.2016"The pockets are full. Delete a pattern." message appears on the LCD. What does it mean?
- 2729.07.2016"Transmitting by USB" message appears on the LCD. What does it mean?
- 2829.07.2016"USB media error" message appears on the LCD. What does it mean?
- 2929.07.2016"The USB media was changed. Do not change the USB media while it is being read." message appears on the LCD. What does it mean?
- 3029.07.2016"Retrieving the pattern. Wait a moment." message appears on the LCD. What does it mean?
- 3129.07.2016"Not enough available memory to save the pattern. Delete another pattern?" message appears on the LCD. What does it mean?
- 3229.07.2016"The carriage of the embroidery unit will move. Keep your hands etc. away from the carriage." message appears on the LCD. What does it mean?
- 3329.07.2016"The bobbin thread is almost empty." message appears on the LCD. What does it mean?
- 3429.07.2016"Attach the embroidery frame." message appears on the LCD. What does it mean?
- 3529.07.2016"Data volume is too large for this pattern." message appears on the LCD. What does it mean?
- 3611.03.2016How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 3711.03.2016How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 3811.03.2016How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 3923.10.2015Why does the lower thread keep breaking?
- 4014.05.2015How do I attach or remove the embroidery frame ?
- 4114.05.2015How do I change the needle ?
- 4214.05.2015How do I thread my machine ?
- 4314.05.2015How do I set the bobbin ?
- 4414.05.2015How do I wind the bobbin?
- 4514.05.2015How do I clean the race?
- 4614.05.2015How do I adjust an alternate bobbin case(with pink marking or no marking) using an embroidery pattern?
- 4714.05.2015Why is the outline sewing off the pattern?
- 4820.03.2015How to use the Multi-purpose Screwdriver.
- 4920.03.2015Embroidery
- 5024.01.2014When I sew an embroidery pattern design exported as DST format in PE-DESIGN, how do I specify whether or not the jump stitches are cut on the embroidery machine of the Innov-is series?