FAQs & Troubleshooting
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120 Results
- 1How can I clear the "PAPER JAM" error message?
- 2How to identify your Operating System (OS).
- 3How do I clean the Scanner to improve the copy or fax quality?
- 4What can happen if the wrong paper is used in your machine.
- 5The downloaded driver's name is different from my machine's name. (Linux)
- 6I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 7I cannot print from my computer via USB.
- 8Verify if the Brother machine has a dial tone
- 9Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 10I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 11The paper is skewed when it's printed.
- 12Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 16Uninstall printer drivers (Linux)
- 17A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 18When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 19Can I buy any MICR toner?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21What driver package format is supported by my Linux distribution?
- 22My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 23All print jobs are aborted and nothing is printed. (Linux)
- 24Change or delete an existing One Touch or Speed Dial number.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Change the printer driver settings (Windows/macOS)
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Functions supported in the Windows 7 built-in drivers
- 29Why doesn't my Brother machine have a dial tone?
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 32I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 33What is Distinctive Ring and how do I program it?
- 34I am experiencing problems sending a fax, what can I do?
- 35I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38What does "MACHINE ERROR XX" mean?
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40Large characters are printed incorrectly. (Linux)
- 41Print command (cupswrapper) (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45Windows 10 Support Information
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47What is the difference between the toner cartridge and the drum unit?
- 48I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 49Windows 7 Support Information
- 50How do I use my Outlook contacts with my Brother PC-Fax? (import)