FAQs & Troubleshooting
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193 Results
- 1Toner Low or Prepare New Toner Cartridge
- 2Poor fixing
- 3Replace Drum
- 4Turn the Toner Save mode on or off
- 5Black toner marks across the page
- 6Lines across the page
- 7Replace Toner
- 8Black lines down the page
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Delete print jobs from the print queue.
- 11I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 12CARTRIDGE ERROR
- 13Manual Feed
- 14I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 15Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 16Out of Memory
- 17Curled or wavy
- 18Page skewed
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23White spots or black spots at 94 mm (3.7 in.) intervals
- 24Drum End Soon
- 25Toner specks
- 26Jam Rear
- 27Jam Inside
- 28JAM TRAY
- 29White lines down the page
- 30White lines across the page
- 31Faint
- 32Ghost
- 33When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36I am unable to print from a client PC to a printer on a print server. (Linux)
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Can I use AirPrint with my Brother machine?
- 39Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 40Unable to Scan / Scan Unable
- 41How many times will my Brother machine automatically redial a busy number?
- 42When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 43How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 44Set up my Brother machine to forward the received faxes to another location.
- 45Cover is Open
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47Curled
- 48Drum Error (Drum!)
- 49How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 50Envelope creases