FAQs & Troubleshooting
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233 Results
- 1Refill Ink
- 2(Video) Load A4/Letter paper
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4Print using only the black ink tank when the Color tanks have run out.
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9(Video) Connect the cords
- 10Load envelopes
- 11How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 12Document Jam
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15Improve poor print quality.
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18How do I know which side up my photo paper should be in the tray?
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 21I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25(Video) Fill the ink tanks
- 26Load paper in the paper tray
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30How to identify your Operating System (OS).
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Unable to Print 5X
- 33When I print, the pages are smudged with ink.
- 34Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 35Cannot print after a Windows 10 update (June 2020)
- 36Connect your Brother machine to your mobile device via a wireless router or access point.
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39Scan a document from a Windows Vista application
- 40Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42The scanner cover support has come off. (With Video Instructions)
- 43(Video) Load an Envelope
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46Configure and use the Scan Key Tool (Linux)
- 47I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 48"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50I cannot find some option in the Printing preferences. (For Windows)