FAQs & Troubleshooting
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229 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Fill the ink tanks
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The printer status is Offline or Paused.
- 5What is Brother iPrint&Scan?
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7(Video) Load A4/Letter paper
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 10What driver package format is supported by my Linux distribution?
- 11(Video) Unpack your Brother machine
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14(Video) Set up your Brother machine
- 15(Video) Connect the cords
- 16(Video) Load an Envelope
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22Unable to Print 3X
- 23Can I print from or scan to Android™ Smartphone?
- 24Cover is Open
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26What is the BRAdmin Professional software used for?
- 27Connect your Brother machine to your mobile device via a wireless router or access point.
- 28Delete print jobs from the print queue.
- 29I'm using Macintosh. What is the PreScan option used for?
- 30The scanner cover support has come off. (With Video Instructions)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Load paper in the paper tray
- 33Paper Jam
- 34Refill Ink
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Ink Low
- 39Wrong Paper Size / Wrong Paper
- 40I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46I cannot make borderless prints.
- 47How to identify your Operating System (OS).
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Unable to Scan AX