FAQs & Troubleshooting
![]() |
Popular |
158 Results
- 1The printer status is Offline or Paused.
- 2How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7I am unable to print from a client PC to a printer on a print server. (Linux)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Brother iPrint&Scan cannot find my Brother machine (macOS)
- 10Wireless setup is requesting a WPS PIN to complete the setup
- 11Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front)
- 12Delete print jobs from the print queue.
- 13Cannot Detect Ink Volume
- 14Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 15Cannot Detect
- 16(Video) When I print photos, the color quality is not good.
- 17Cover is Open
- 18Can third party ink be used to refill the ink cartridges?
- 19Reset the Network Settings to Factory Default
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 22(Video) Set up your Brother machine
- 23Install Starter Ink
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Setting up the Web icon (Brother Web Connect) function.
- 26My Brother machine feeds multiple sheets of paper at a time.
- 27Printer Jam or Paper Jam
- 28Replace Ink
- 29What is the default password for my Brother machine?
- 30Add your Brother machine with AirPrint (macOS)
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 33Cannot print after a Windows 10 update (June 2020)
- 34Check the remaining ink or toner level (Linux)
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 37Paper is Jammed in the Front of the Machine (Jam Front)
- 38The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Wrong Ink Color
- 41How to identify your Operating System (OS).
- 42Low Temperature
- 43High Temperature
- 44Cannot Scan XX or Unable to Scan XX
- 45No Ink Cartridge
- 46Ink Low
- 47What is the default password for my BRAdmin or Web Based Management?
- 48Paper Size Mismatch or Paper Size Mismatch [Tray 1] or Paper Size Mismatch [Tray 2]
- 49Print using only the black ink cartridge when the Color cartridges have run out.
- 50One or more of my colors are not printing (blank).