FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Paper Jam
- 4Unable to Print 7X
- 5Cannot Detect
- 6What driver package format is supported by my Linux distribution?
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Load paper in the paper tray
- 10Delete print jobs from the print queue.
- 11Unable to Print 3X
- 12How do I know which side up my photo paper should be in the tray?
- 13Wrong Paper Size
- 14"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 15Unable to Print 5X
- 16When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 17No Paper Fed
- 18The scanner cover support has come off. (With Video Instructions)
- 19Install Starter Ink
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Printing result in Windows Photo Viewer is light.
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Cannot Detect Ink Volume
- 24How to identify your Operating System (OS).
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 27Ink Absorber Full
- 28No Ink Cartridge
- 29Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 36Wrong Ink Color
- 37Unable to Scan AX
- 38Can I print from or scan to Android™ Smartphone?
- 39Change the printer driver settings (Windows/macOS)
- 40Cover is Open
- 41Is my Brother machine compatible with Windows Vista?
- 42One or more of my colors are not printing (blank).
- 43Replace Ink
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45Install BookScan & Whiteboard Suite onto Windows 10.
- 46Open the "Scanners and Cameras" and Properties.
- 47The error message of Status Monitor is different from the error message of the Brother Machine or the FAQ.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Low Temperature