FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Which E-mail packages are compatible with ControlCenter3?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11How do I load envelopes into my machine?
- 12I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14Delete a network scanner entry. (Linux)
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Enable the Brother machine's network interface.
- 18How do I know which side up my photo paper should be in the tray?
- 19I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 20Paper Jam
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25How to identify your Operating System (OS).
- 26I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28Where is the USB port on the machine?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38The printer status is Offline or Paused.
- 39Scan and save a document in PDF format (Scan to File)
- 40Delete print jobs from the print queue.
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46Locate files scanned with ControlCenter3 (For Windows)
- 47I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 48One or more of my colors are not printing (blank). What can I do?
- 49When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 50When I print, the pages are smudged with ink. What should I do?