FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Ink
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I know which side up my photo paper should be in the tray?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Locate files scanned with ControlCenter2 (For Macintosh)
- 9I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Delete print jobs from the print queue.
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15The printer status is Offline or Paused.
- 16Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23The edge of glossy paper is smudged.
- 24Where can I get FaceFilter Studio and what can I do with this application?
- 25One or more of my colors are not printing (blank). What can I do?
- 26Where is the USB port on the machine?
- 27Is there a way to view how much ink is remaining?
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 30Scan using XSane or GIMP (Linux)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35How to identify your Operating System (OS).
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Which E-mail packages are compatible with ControlCenter3?
- 38Can third party ink be used to refill the ink cartridges?
- 39Improve poor print quality.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41How do I load envelopes into my machine?
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 44Delete a network scanner entry. (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47Install Presto!® PageManager® onto Windows 10.
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 50Scan a document in Windows 8 and Windows 10.