FAQs & Troubleshooting
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85 Results
- 1How do I frame a text when the Label Type mode is set to ROTATE, R & REP. , PORT, PANEL1, PANEL2 or FLAG?
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3How do I transfer label or slip templates?
- 4Can my printer use TZ/TZe tapes?
- 5Where can I find my Brother printer's serial number?
- 6The fabric tape became detached after washing.
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 9How do I adjust the tape margin?
- 10How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 11How to identify your Operating System (OS) for Windows or Mac
- 12I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15Printing is not possible. (USB connection)
- 16How do I change the character style in the middle of the line?
- 17How to open the Devices and Printers window
- 18How do I uninstall the printer driver?
- 19How do I reset the machine to the default settings?
- 20The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 21I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 22How do I print vertically?
- 23How do I clear the display?
- 24How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 25The tape does not cut well.
- 26The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 27How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 28My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 29How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 31The tape got jammed or stuck in the printer.
- 32I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 33Can I directly operate my printer from a self-developed application software and print a label?
- 34The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 35The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 36How to delete the registry information and files related to the printer driver
- 37How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 38How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 39How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 40How do I type symbols?
- 41Why does my machine display "TEXT TOO LONG!" when I press the print key?
- 42I connected the P-touch to the computer using the enclosed USB cable as instructed by the driver setup dialog box, but the installation does not continue.
- 43The label is not printed even though I pressed the print key.
- 44The display remains blank after the power is turned on.
- 45Why does my machine display "CUTTER ERROR!"? What should I do?
- 46Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 47I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 48How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 49What type of barcodes can be printed with the P-touch machine?
- 50How do I change the character size?