FAQs & Troubleshooting
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102 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2Where can I find my Brother printer's serial number?
- 3How to use a 9/64" (3.5 mm) wide tape
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Printing is not possible. (USB connection)
- 7The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 8(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 9When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11P-touch Editor crashes when I open it on my Mac.
- 12The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 13How to identify your Operating System (OS) for Windows or Mac
- 14Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 15My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 16The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 17Can my printer use TZ/TZe tapes?
- 18(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 19How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 21How do I create name badges by joining "First Name" and "Last Name" fields together?
- 22How to open the Devices and Printers window
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24I want to print without excess tape before the label.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 29"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 30Can I directly operate my printer from a self-developed application software and print a label?
- 31I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 32I cannot find the template files. (P-touch Editor 3.x for Mac)
- 33I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 34The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 35P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 36How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 37The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 38How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 39The driver downloaded from the website cannot be installed.
- 40While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 41The top and base layers of the laminated tape are misaligned.
- 42How to delete the registry information and files related to the printer driver
- 43The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 44When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 45I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 46How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 47How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 48I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 49How do I uninstall the printer driver?
- 50How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)