FAQs & Troubleshooting
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261 Results
- 15124.03.2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 15224.03.2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 15324.03.2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 15424.03.2016Scan a document in Mac OS X 10.7.
- 15524.03.2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15623.03.2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 15723.03.2016What is the BRAdmin Professional software used for?
- 15803.09.2015Install BookScan & Whiteboard Suite onto Windows 10.
- 15925.08.2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 16015.05.2015Set the date and time
- 16128.04.2015Unable to Scan AX
- 16228.04.2015Unable to Print 3X
- 16327.11.2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 16420.11.2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 16519.11.2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16619.09.2014Scan a document in Mac OS X 10.6.
- 16704.08.2014I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 16809.06.2014Can I print from and scan to iPhone, iPod touch and iPad?
- 16904.06.2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17004.06.2014The edge of glossy paper is smudged.
- 17120.05.2014Unable to Print XX
- 17220.02.2014Check the firmware version.
- 17317.01.2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 17417.01.2014Scan an image and insert it in a Windows XP application
- 17517.01.2014Scan a document from a Windows XP application
- 17623.10.2013I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 17718.06.2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17818.06.2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17903.06.2013Glossy Paper does not feed correctly.
- 18020.05.2013Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18125.04.2013When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 18225.04.2013High Temperature
- 18325.04.2013When I print photos, the color quality is not good.
- 18425.04.2013Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 18525.04.2013When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 18625.04.2013Print using only the black ink cartridge when the Color cartridges have run out.
- 18725.04.2013Is there any way to reduce Ink consumption when printing from my computer?
- 18825.04.2013Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18925.04.2013Load envelopes into my machine
- 19025.04.2013Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 19125.04.2013Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 19216.04.2013No Paper Fed
- 19326.02.2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 19428.01.2013The keys on the control panel do not respond.
- 19515.01.2013I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 19611.01.2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 19719.11.2012I cannot make borderless prints.
- 19818.07.2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 19911.05.2012What is Infrastructure mode?
- 20011.05.2012What is Ad-hoc mode?