FAQs & Troubleshooting
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198 Results
- 15131.01.2012I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15215.11.2011Can I adjust the Sleep Mode setting?
- 15308.11.2011Scan a document from the Windows Vista Photo Gallery
- 15407.11.2011I'm using Windows XP. I cannot scan with the USB cable.
- 15507.11.2011I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 15607.11.2011When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 15707.11.2011When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 15804.11.2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 15902.11.2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16002.11.2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16131.10.2011I'm using Macintosh. What is the PreScan option used for?
- 16228.09.2011Scan a document in Mac OS X 10.6.
- 16326.09.2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 16405.08.2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 16515.06.2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 16628.04.2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 16715.11.2010The print speed is very slow when I use XML Paper Specification Printer Driver.
- 16815.11.2010Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 16915.11.2010When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 17015.11.2010Create or view a XML Paper Specification document
- 17108.11.2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 17202.11.2010The LCD displays an error code (number). What does it mean?
- 17326.10.2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 17427.09.2010Glossy Paper does not feed correctly. What can I do?
- 17523.09.2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 17623.09.2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17727.08.2010When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 17822.07.2010Where do I find manuals for my Brother machine?
- 17921.06.2010When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 18018.06.2010I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 18109.06.2010The computer fails to boot during its start-up process.
- 18203.06.2010How do I know which side up my photo paper should be in the tray?
- 18326.02.2010What is MFL-Pro Suite Software?
- 18409.02.2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 18527.01.2010How do I clean the Scanner to improve the copy quality?
- 18615.09.2009Can I print directly onto DVDs or CDs?
- 18701.09.2009When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 18811.08.2009How do I make copies using my Brother machine?
- 18922.07.2009How can I change the paper size, paper type and print size settings when using the PhotoCapture Center™?
- 19024.04.2009When I print, the pages are smudged with ink. What should I do?
- 19120.04.2009The ink cartridges run out very quickly. Is there any reason for that?
- 19201.04.2009Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19312.03.2009Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 19409.10.2008Why is it necessary for my machine to go through regular cleaning cycles?
- 19525.09.2008Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 19609.10.2007I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 19729.06.2007Where can I get FaceFilter Studio and what can I do with this application?
- 19818.08.2006I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.