FAQs & Troubleshooting
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282 Results
- 10120.12.2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 10214.11.2018I am sharing my Brother machine. I can print but cannot scan.
- 10317.10.2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10419.09.2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10516.08.2018Locate files scanned with ControlCenter2 (For Macintosh)
- 10616.08.2018I can print but cannot scan via network. (For Macintosh)
- 10710.08.2018I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 10830.07.2018I cannot print from my computer via network. (For Windows)
- 10927.07.2018I can print but cannot scan via network. (For Windows)
- 11005.07.2018Windows 7 Support Information
- 11127.10.2017I cannot print from my computer via network. (For Macintosh)
- 11227.10.2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 11316.11.2016My machine does regular cleaning cycles in the night. How can I correct this?
- 11425.03.2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11525.03.2016Verify the Brother machine connected to the Wired Network (For Macintosh)
- 11625.03.2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11725.03.2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11825.03.2016What is the Network Shared printing?
- 11925.03.2016Discover the MAC address of the Brother network card
- 12025.03.2016Can I print from or scan to Android™ Smartphone?
- 12125.03.2016Can I print from and scan to iPhone, iPod touch and iPad?
- 12224.03.2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12324.03.2016Is my Brother machine compatible with third party print servers?
- 12424.03.2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12524.03.2016I cannot scan via USB. (Mac OS X)
- 12624.03.2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12724.03.2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 12824.03.2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12924.03.2016Scan a document in Mac OS X 10.7.
- 13024.03.2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 13123.03.2016What is the BRAdmin Professional software used for?
- 13205.11.2015I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 13315.05.2015Set the date and time
- 13411.05.2015Can I program my Brother machine to forward the faxes I receive to another location?
- 13511.05.2015How do I load 10 x 15 Glossy paper into my machine?
- 13611.05.2015I cannot pull the paper tray out of my machine. What can I do?
- 13711.05.2015When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 13811.05.2015The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 13911.05.2015How do I start ControlCenter3?
- 14011.05.2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14111.05.2015When printing from my Apple Mac OS X, the print is coming out mirrored.
- 14211.05.2015The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 14311.05.2015One or more of my colors are not printing (blank). What can I do?
- 14411.05.2015Glossy Paper does not feed correctly. What can I do?
- 14511.05.2015When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 14611.05.2015When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 14711.05.2015How do I print the received faxes that are stored in memory? (Fax Storage)
- 14811.05.2015How do I store received faxes into memory? (Fax Storage)
- 14911.05.2015How do I clear the message "MFC is Busy" or "Connect Failure"?
- 15011.05.2015How do I re-install the drivers?