FAQs & Troubleshooting
![]() |
Latest |
245 Results
- 10124.03.2016Is my Brother machine compatible with third party print servers?
- 10224.03.2016I cannot scan via USB. (Mac OS X)
- 10324.03.2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 10424.03.2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10524.03.2016Scan a document in Mac OS X 10.7.
- 10623.03.2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 10715.05.2015Set the date and time
- 10811.05.2015How do I load 10 x 15 Glossy paper into my machine?
- 10911.05.2015I cannot pull the paper tray out of my machine. What can I do?
- 11011.05.2015The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 11111.05.2015How do I start ControlCenter3?
- 11211.05.2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11311.05.2015When printing from my Apple Mac OS X, the print is coming out mirrored.
- 11411.05.2015The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 11511.05.2015One or more of my colors are not printing (blank). What can I do?
- 11611.05.2015Glossy Paper does not feed correctly. What can I do?
- 11711.05.2015When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 11811.05.2015When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 11911.05.2015How do I clear the message "MFC is Busy" or "Connect Failure"?
- 12011.05.2015What is the "Station ID" and how do I set it?
- 12111.05.2015I'm using Windows and the print speed is too slow. What can I do?
- 12211.05.2015Why can't I print when an ink cartridge is empty?
- 12311.05.2015Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 12411.05.2015Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12511.05.2015Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 12603.04.2015How do I clear the message "PAPER JAM" from the display?
- 12717.12.2014Send a fax
- 12816.12.2014How many times will my Brother machine automatically redial a busy number?
- 12925.11.2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13020.11.2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 13119.11.2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13219.09.2014Why doesn't my Brother machine have a dial tone?
- 13304.06.2014The edge of glossy paper is smudged.
- 13420.02.2014Check the firmware version.
- 13507.02.2014PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 13629.01.2014I'm using Outlook address book for PC-FAX sending. When I click on the "Address Book" button in the FAX Sending dialog box, an error message is shown and I cannot open the Outlook Address Book.
- 13727.01.2014Improve poor print quality.
- 13827.01.2014How do I replace the Ink Cartridge?
- 13920.01.2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 14017.01.2014Change the user interface of ControlCenter3
- 14117.01.2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 14217.01.2014Scan an image and insert it in a Windows XP application
- 14317.01.2014Scan a document from a Windows XP application
- 14419.11.2013Send a PC-FAX
- 14517.05.2013When I print photos, the color quality is not good.
- 14615.05.2013I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 14715.05.2013I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 14814.05.2013How do I clear the message "INK EMPTY" from the display?
- 14913.05.2013How do I clean the Scanner to improve the copy or fax quality?
- 15013.05.2013How do I re-install the drivers?